Client feedback (copied verbatim) 

"I have been on a number of courses. This is the first one that I can say I really enjoyed - the language was not "corporate". I absorbed the content being presented usually I don't - thank you Ivan." (Sarah)

"Ivan was very informative and was able to relate to information and scenarios shown." (Michelle)  

"The facilitator engaged the whole group and made it real" (DK)

"Learned some really good tips on how to deal with "troublesome" customers in a positive manner" (Paula)

"The facilitator made it fun and easy to understand. Engaged everyone." (A)

"Overall I found the experience to be very fulfilling" (C)

"I was surprised. I enjoyed this course and did get a lot out of it. Presenter was very well spoken" (May 2014)

"Enjoyable, and a great way to compare old and new skills. Ivan was great" (May 2014)